Policies

OUR POLICIES

INSURANCE:

We do not bill Medicare or any secondary insurance carrier. A printed receipt can be provided for you to send to your insurance provider for direct reimbursement. Some insurance providers contact us to set up payments for a patient this is done on a per client basis at the discretion of the insurance provider.

RESALE ACCOUNTS AND NON TAX SALES:

When products are ordered for resale we must have a valid Arizona sales tax number and resale form completed prior to the sale. A current tax exempt form is required for those agencies that fall in the exempt categories.

SPECIAL ORDERS:

Proofs for custom signs, hard hat imprinting, silk screening and embroidery need to be confirmed by the customer before the final work is started. Orders for products not usually carried in stock or for large quantities of items do need a confirming PO if an account has been set up. A prepayment of a minimum of 80% is taken on orders from those who do not have an active credit account established with us.

RETURNS:

Due to the nature of our products we have a no return policy. When you purchase a product from us you know that it is new and has not been taken from our store even for a day. This way we can be sure that hygiene standards as well as safety requirements are in place for all items. Our products come from reputable manufacturers and they provide standard warranties on their products. We do want to know if any products have problems in workmanship quality. If there is a concern we may be able to call and get the manufacturer to speed up any corrections.

SHIPPING:

Orders can be shipped via UPS, USPS, dropped shipped from the manufacturer if needed, picked up at our store or delivered via one of our delivery services. Deliveries to our route first aid service customers are done by our service fleet at no charge when the delivery is part of our service call. Other delivery charges are added to the order. For oversize items or unusual situations we will contact you with the details.